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Kingranton standardized service system


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Kingranton Company has been rooted in China for several years, adhering to the concept of "quality first and striving for customer satisfaction", and has established an all-round, high-quality and standardized customer service system. Please call the toll-free telephone number: 400-060-3938, and we will answer your questions in time. Jinlandun has a first-class technical team to provide you with personalized power solutions according to users' power environment and equipment requirements. In the after-sales service, professionals will provide you with practical training and keep close contact with you to respond to your needs at any time. Service stations all over the country will regularly test and maintain your equipment. If you encounter any problems in use, please contact us. Kingranton Company guarantees to respond within 48 hours and provide you with timely and efficient maintenance services.


Over the years, Kingranton has adhered to the goal of "providing first-class service to customers", promoted the core competitiveness of the enterprise, and had a good and close cooperative relationship with the distribution units, which earned kingranton credibility in the industry. A large number of well-trained professional and technical service personnel have been trained, and the service system has become more and more comprehensive. In the future, eight maintenance and spare parts centers will be established in China, and many directly affiliated customer service stations and maintenance outlets will be set up in major and medium-sized cities across the country. Kingranton's service footprints are all over the country.


In addition, Kingranton also set up a national technical training center in Beijing, which regularly conducts professional training and strict examination for technicians from all over the world. At present, each maintenance network in kingranton has authorized maintenance engineers. For each maintenance network, besides first-class maintenance and testing equipment, sufficient maintenance spare parts are provided for a long time to fully ensure the high quality and high efficiency of service.


Three-year warranty

1. Both the Kingranton UPS purchased and the storage battery purchased from Kingranton Company (used on Kingranton long delay UPS) can enjoy three-year warranty service. 2. For UPS beyond the warranty period, customers can still enjoy the perfect after-sales service of Kingranton Company.


Genius

In order for users to obtain after-sales service timely and conveniently, Kingranton UPS is guaranteed nationwide. No matter where you buy Kingranton UPS, you can apply for service from the nearest Kingranton customer service department or service station and authorized repair dealers who have joined the joint guarantee

Patrol inspection service (charge)

The customer service staff of Kingranton will conduct inspection service according to the service contract, maintain and overhaul the UPS sold, find problems and solve them on site.

Other services (charges)

Including related product installation and maintenance training, machine cutover, battery replacement and installation, software and hardware upgrade, battery monitoring and other services.


Patrol inspection content1. check the power supply environment and the usage of UPS 2. Provide the use report of UPS 3. On-site answering questions and user training 4. Provide UPS matching proposal



Service outlets all over the country

Each Kingranton service station is equipped with maintenance personnel with rich practical experience and professional skills, as well as sufficient spare parts to solve the maintenance problems of users in remote areas and traffic difficulties. Please click here for the specific address of service outlets.

24-hour service hotline

Kingranton has opened a 400 free hotline to facilitate users to inquire about Kingranton services, products, technology, business and other issues; Users can call Kingranton hotline at any time to solve related problems encountered in the process of UPS purchase, operation and maintenance. Provide website consultation/expert answer mailbox; Expert mailbox: kingranton@kingranton.com 400 service hotline: 400-060-3938 24/48-hour rapid response system (above 6KVA) When a machine above 6K (inclusive) breaks down, as long as you get in touch with Kingranton Company, you can respond 24 hours in the city and 48 hours in the field, and enjoy the fast and accurate professional service of Kingranton. (According to the special requirements of industry users, Kingranton Company can provide special service commitment for specific projects. The service commitment of Kingranton Company is based on the terms published on this website and has the right of final interpretation)